Frequently asked questions
Below are some of the most common questions we receive about sending your message with Light & Ignite. We hope these answers help you understand our process and policies better, so you can confidently share a little light with someone special.
What are the top 3 questions people might have about sending kindness stickers through Light & Ignite?
How do I know when my sticker has been sent?
Why can't I choose my sticker?
What if I don't know the address?
What are the key things Canadians should know about the stickers themselves (size, material, etc.) before ordering?
Our stickers are designed to fit in a regular envelope, feature various positive and uplifting messages, and are of medium size.
What do people in Canada need to know about shipping costs and delivery times for these surprise stickers?
Shipping times are dependent on Canada Post timelines, so please expect 1-2 weeks for delivery. Costs vary depending on the destination, and the shipping cost will be calculated for each order.
What's your policy if a sticker doesn't arrive or if there's a problem with the order for someone in Canada?
Please ensure that the full name, address, and postal code/zip code are included with your order, as we do not offer refunds for stickers that do not arrive.
Still have questions?
If you didn't find the answer you were looking for, please don't hesitate to reach out. We're here to help spread kindness and light, one sticker at a time.